Ask us anything. Or read what everyone else asked first.

Every blind is cut after you order, so the frame is made in five to seven working days and then ships. Tracking goes out the moment the box leaves the building, not when the label is printed.

Two to four working days anywhere in the lower 48. Alaska, Hawaii and PO boxes take about a week, and we ship to all three.

Yes, on every order and every remake, in both directions. There is no threshold to reach and no express tier to upsell you.

Within twelve hours, yes, and at no cost. After that the aluminium is already cut, so it becomes a remake instead, which is also free once.

Canada, yes. The rest of the world, not yet. We would rather wait until we can promise the same delivery window than take the order and hope.

Because a discount schedule teaches people to wait, and the price would have to start higher to survive one. This is the price all year.

The window opening, from painted surface to painted surface, three times across and three times down. Order the smallest width and the smallest height. The full guide walks through it with pictures.

No. We take the tolerance off your number in the factory, so a second deduction arrives as a visible gap down both sides.

The nearest eighth of an inch, or the nearest half centimetre. If you are between two marks, take the smaller one.

An inch and a half of clear depth for it to sit inside the opening. With less than that we build it to mount on the face of the wall, which seals just as well and stands out slightly.

Measure the depth from the front of the handle rather than from the glass, then tell us where it sits. We set the frame forward to clear it.

Mail us the numbers before you install anything. If they are off, the first remake is free and you keep the original.

Twenty minutes for the first one, closer to ten for the second. Ten minutes of that is building the frame on the floor before you go anywhere near the window.

No drill, no screwdriver, no screws. A steel tape is useful for checking the frame is square, and that is the entire tool list.

The adhesive is designed to release cleanly from painted wood and uPVC. Warm the strip with a hairdryer before pulling it off and nothing comes with it.

The frame yes, the strips no. A new window means a new set of strips, which we send for the cost of postage.

Those are built to order and need a photograph as well as numbers. Mail us first and we come back with a drawing before anything is cut.

Up to about sixty inches wide, yes. Beyond that a second pair of hands makes the frame easier to hold square while you press it in.

Yes, and the frame is the reason. Fabric alone always leaks around the edges, so the seal is what separates dim from dark.

An anodized aluminium frame, honeycomb fabric with an aluminium core, and magnetic corner caps. The fabric is the one used in Nordic hotels above the Arctic Circle.

The honeycomb traps a layer of air, which is why the same product is sold as insulation in Norway. Expect a noticeable difference in a south-facing room in August.

Some. It softens traffic and voices rather than silencing them, and nobody should buy it as soundproofing.

Matte black, flush with the window, no cords or visible hardware. From outside it reads as a dark window rather than as a blind.

Blackout for the darkest possible edge, Graphite if your window frames are grey or aluminium. Both seal identically, so it is only about what you look at.

There are no cords, chains or loops of any kind. The blind moves by hand, using the grip in the bottom rail.

Vacuum on the lowest setting, or wipe the fabric with a barely damp cloth. Nothing soaking, and nothing with solvent in it.

The frame is sitting slightly out of the opening on that side. Take it out, press the weather strip firmly into its channel along that rail, and set it back in top first.

Give your eyes two full minutes with the door shut before you judge it. If a line is still visible after that, photograph it and mail us.

Pull it apart and look at the pin. Almost always it went in at an angle and pinched the cord behind it. Free the cord and push straight in.

Wipe the surface again with alcohol and let it dry fully. Below about 60°F the adhesive needs a warm room and an hour to reach full grip.

Too much tension on one side. Back the tensioner off completely, let the honeycomb settle, then take it up a quarter turn at a time until it is flat.

Photograph the box label and mail it to us. The replacement ships the same day, and you do not need to send anything back.

Sleep with it for a hundred nights. If the room is not properly dark, we refund the whole order, and you never pay to ship anything back.

Yes, and that is the unusual part. Custom normally means the risk sits with you, and we would rather carry it ourselves.

One mail to help@blackout.example with your order number. No form, no ticket, and no questions about why.

The first remake is free, whoever got the number wrong, within the hundred nights. Keep the original or recycle it.

Five years on the frame and the mechanism, two on the adhesive strips. Strips are consumable, so we send fresh ones at cost after that.

No. Most people have flattened the box weeks earlier, and it has never mattered to us.