Refund policy
Blackout 01 is made to measure for your window, so we back it with two promises: a 100-night trial and a free remake if the fit is wrong.
100-night risk-free trial
Sleep with your blind for up to 100 nights from the day it is delivered. If it is not right for you, contact us within those 100 nights and we will refund your order in full. The blind must be in usable condition — normal signs of having been fitted and used are expected and fine. Damage beyond that, or missing parts, may reduce the refund.
The Blackout Fit Promise
If you measured wrong or the blind does not fit your opening, we remake it for your window free of charge. Contact us within 100 nights of delivery with your order number and a photo of the blind in the window. There is no charge for the remake and no charge for the shipping.
How to start a return or a remake
Email post@ludviken.com with your order number and a short description of the problem. We reply within one business day with instructions and, for US orders, a prepaid return label. Please do not send anything back before you have heard from us.
Return shipping
Return shipping is free within the United States — we send you a prepaid label. For orders delivered outside the United States, we cover return shipping when the item is faulty, damaged or incorrect; for trial returns we will send instructions and the return carriage is arranged by you.
Refunds
Returned blinds are inspected within 5–7 days of arrival and you are notified of the outcome by email. Approved refunds go back to your original payment method and normally appear within 5–10 business days, depending on your bank. Original shipping is refunded in full.
100% dark or 100% back
Blackout 01 is sold as a blind that blocks all light. If yours lets light through once it is correctly installed, send us a photo taken in the room during the day and we will remake it or refund you — your choice.
2-year warranty
The frame, side track and slider are covered for two years from delivery against defects in materials and workmanship. Warranty claims are repaired or replaced free of charge. The warranty does not cover accidental damage, misuse, or normal wear to the fabric.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery at post@ludviken.com with a photo of the item and its packaging. We arrange a replacement or a refund and cover all shipping both ways.
Order cancellation
Each blind is cut to your measurements, so production starts soon after you order. If you need to cancel, contact us as quickly as possible — we can usually cancel before your blind enters production. After that, the 100-night trial above applies instead.
Contact
Ludviken, Vøyensvingen 2, 0458 Oslo, Norway — post@ludviken.com